AGI/ACC LLC.

Working With the Best

Military Family Housing and Facilities Management

AGI/ACC LLC. Combines company efforts to create quality construction, effective property management, and excellent maintenance. Our team’s mission is to provide superior services to our customers and tenants by being the “Best in Class” in the services we offer. We are fulfilling this vision by using innovative solutions to solve each problem, ensuring timely performance, establishing business relations, and ensuring customer satisfaction.

With relentless measuring of our performance every step of the way and adapting “continuous improvement” models that will enhance our operations; we will achieve the goal of satisfying the needs of our customers the first time, on time, and within budget.

Our quality is maintained by enforcing the following formula for continuous improvement.

Review and ensure that each project has the necessary personnel, financial, technical, and administrative resources needed to succeed. Each project is performed in an initiative-taking manner, applying a “win-win” strategy.

Manage all aspects of each project with a philosophy of the sustainability for the significance and function of the property.

Maintain customer liaisons and frequent, initiative-taking customer communications to manage present and future requirements of contract activities.

Resolve minor problems before they become major problems, and to control uncertainties in a highly responsive manner.

Recruit qualified experienced personnel and consistently provide them with the training, equipment, technical and management support they need.

Focus on teamwork; our employees are given the authority to fulfill their duties with readily available corporate support. Our workforce is integrated with excellent customer service ethics, professionalism, and an effective quality operational system.

Complete each project successfully on time and within our customer’s budget.

In conjunction with AGI/ACC LLC. Core Competence of “Tenant Improvement,” AGI/ACC LLC. diversified into another service; “Maintenance of Military Housing, Government Housing, Dormitories, and Government Temporary Housing such as Trailers. Many of these contracts were awarded on Relevant Experience, Past Performance and Technical Management Plan (Safety, Quality Control, Staffing Plan, Inventory Control).

Cost Factors and Pricing were not a significant factor given the Governments Priority of providing the Military Families and Government Families a “Quality of Life” beyond all else. AGI/ACC LLC. first experience with Military Family Housing came because of the “Base Realignment Act-Closure” (BRAC) and was awarded the San Francisco Presidio Army Base and the US Coast Guard Housing in

Island. Thru these projects, AGI/ACC LLC. was fortunate to have acquired the experience, knowledge, and expertise in providing Housing Maintenance and Management services of Military Housing. Today,

AGI/ACC LLC. is one of the most competitive companies offering these services throughout the US and her Territories.

As a Military Family Housing Contractor, AGI/ACC LLC. provides overall contract management, supervision, labor, materials, tools, and equipment necessary to extend Military Family Housing Maintenance. Maintenance Services include Service Calls, Change of Occupancies Maintenance [COM]; Recurring Maintenance for: Air Condition Systems, Playground Equipment, and Exterior Facility Maintenance; and IDIQ Line-Item Tasking. In addition, to the Housing Unit Maintenance, AGI/ACC LLC. extends maintenance and repair services for all appliances located in the housing units, dormitories, and temporary lodging facilities.

Treasure

Providing Piece Of Mind For Our Military Families

AGI/ACC LLC.’s “Facilities Maintenance Management Software” maintains a numbered job order system that integrates flawlessly with the Governments Software. Our software facilitates control and administration of all work assignments. Subsequently, the system records and tracks a facility maintenance folder for each housing unit, as well as complete reports, logs, cost of items replaced or installed in a housing unit, customer survey forms, and written responses to customer concerns for the duration of its contract. The result is software that works with government software and an audit trail for taxpayers’ dollars.

In addition to having a reliable job order system, AGI/ACC LLC. provides, manages, and operates a 24- hour service call desk for all Housing Contracts, to respond to Emergency, Urgent, and Routine service calls (we currently manage 12,450 calls annually). AGI/ACC LLC. performs “change of occupancy maintenance,” which includes complete interior painting, kitchen remodeling, bathroom remodeling, new floor coverings, and minor repairs of electrical and plumbing repairs. The change of occupancy, commonly known as a COM, must be completed within a 5-day period, and in some bases a 3-day COM was the standard. On an average Military Base with 1,000 or more houses, we perform 400 COM per year, and an average of forty during the peak months of May, June, July, and August.

Cost Saving Preventative Programs for the Military Families

In addition to the service calls and COMs, AGI/ACC LLC. plans, coordinates, and executes an efficient Preventive Maintenance and Repair program for all Interior & Exterior systems. Interior systems include mechanical items, HVAC units, plumbing, electrical, lighting, flooring, and appliances. Exterior systems include patios, doors, walls, paint, minor roofing, accessories, gutters, downspouts, sidewalks, driveways, fences, windows, screens, laterals sewer and water lines, storage structures and more for all housing units.

All mechanical and electrical components in each household are routinely inspected and serviced for deficiencies throughout the duration of the contract. An equipment list for each housing unit is maintained to operate a well-coordinated preventive maintenance program. The bottom-line effect of our well-coordinate preventative maintenance program is cost savings to our government and to the taxpayers.

Unique Services That AGI/ACC LLC Can Provide In Its Military Family Housing Contracts:

Property Management, whereas AGI/ACC LLC. functioned as the Landlord who assigned, obligated, and terminated residents.
Operate a Self-Help Store, whereas AGI/ACC LLC. stocked items like a hardware store. Here the Military Family can freely purchase their own items to maintain their own Military Family Housing Unit. This was a cost saving factor for the government that eliminated and defrayed the cost of a maintenance company.
Operate a Furniture Warehouse Facility, whereas AGI/ACC LLC. maintained and stocked household furniture and temporary necessities (e.g., Bedding, Appliances, Living Room Sets, Dining Table, and Kitchen Wares) until the family’s personal furniture and belongings arrived from its previous location. On average Military Families move every 2-4 years.
Disaster Response is a service that is required on every Government Facility and more importantly Military Family Housing.